Veterans Care FAQ

NSU Health Veterans Care is a comprehensive healthcare program that provides free-of-charge services in Dentistry, Hearing, Mental Health, and Vision Care to address the unique physical and mental health needs of Veterans. This program is annually funded by the State of Florida Department of Health. Our team of experienced professionals are committed to providing compassionate and high-quality care to those who have served our country. Effective until June 30, 2025, these services are provided at no cost:

• Dental
• Hearing
• Mental Health
• Vision

Request telehealth or in-person appointment at NSU Health; we are committed to making the scheduling process as convenient as possible, as well as creating a seamless, friendly, and patient-centered clinic experience. We typically respond to online submissions within two business days.

If you have any questions, call the NSU Patient Engagement Center at (954) 262-FLAG (3524), Option 2 (Mon-Fri, 8:00 am - 5:00 pm).

• Name and Date of Birth
• Telephone number
• Email address
• Reason for the visit.
• Also, please be advised that you will be asked to confirm that you or your spouse/parent are a Veteran of the U.S. Armed Forces. See “Eligibility” Section in the Frequently Asked Questions for more details.

If you need to cancel an appointment at NSU Health Veterans Care, please call (954) 262-FLAG (3524), and one of our NSU Health representatives will be happy to assist you.

Hours of Operation

Mon. – Fri.
8:30 a.m. – 5:00 p.m. EST

Dental

Hearing

 

Mental Health

 

Vision

All Veterans who have been honorably discharged from the U.S. Armed Forces are eligible for services at NSU Health Veterans Care. This includes any Veteran from the Army, Navy, Air Force, Marine Corps, Coast Guard, and the Space Force.

Additionally, all spouses and dependent, minor children of honorably discharged Veterans are also eligible for services at NSU Health Veterans Care, up to age 18.

• To establish eligibility to receive services under the NSU Health Veterans Care program, please bring a legible copy of your DD-214 (or other approved documentation stating "honorable discharge") a government-issued form of identification and a Florida ID to your first appointment. Honorable Discharge or Under Honorable Conditions must be stated clearly in the Character of Service box.
• All approved discharge documents can be found here: https://www.va.gov/records/discharge-documents/

DD214 and other Department of Defense (DoD) documents

DoD Honorable Discharge Certificate

Yes, if you are experiencing challenges regarding access to care at the VA, you can receive services at NSU Health Veterans Care even if you currently receive or are eligible to receive care at the VA Healthcare System.  Some services may be covered by your insurance and other services may be covered by this program.

To establish your eligibility for NSU Health Veterans Care as a Veteran's spouse or child (up to age 18), please bring a legible copy of the Veteran's DD-214 (or other approved documentation), a government-issued form of Florida identification (such as your Florida Driver License), and one of the following documents that identify your relationship to the Veteran:

• Marriage License
• Birth Certificate
• Tax Returns

The links listed below are for obtaining documentation to establish eligibility for the Veterans Care program as well as estimated time for processing your request. If the information at these links does not lead you to obtaining eligibility documentation you will have to go to your local VA office for further assistance.

• https://www.va.gov/records/download-va-letters (if applicable, 20+ minutes)
• https://milconnect.dmdc.osd.mil/milconnect/ (2+ days)
• https://vetrecs.archives.gov/VeteranRequest/home.html (5+ days)

Yes, if you have any form of health insurance – medical, dental, vision – please provide that information to the NSU Health representative when you schedule your initial appointment. There will be no “out-of-pocket” expenses billed to the patient for services covered by the Veterans Care program. Veterans Care will cover “co-payments” and any other balances that your insurance does not cover.

NSU Health Veterans Care promises to make the billing process as easy as possible. We are contracted with many leading insurance providers.  Please refer to our website for a complete list: https://nsuhealth.nova.edu/patient-information/accepted-insurance.html

If you do not see your insurance plan listed, please call (954) 262-FLAG (3524), Option 2 and one of our NSU Health representatives will be pleased to verify whether we accept your insurance plan.

Yes, if you are an eligible veteran or veteran's family member and do not have insurance coverage, you may receive many of the services provided by NSU Health Veterans Care at no cost. This financial assistance is possible due to funding provided by the State of Florida through the Department of Health and will be available through June 30, 2025.

If you require further services as part of a care plan set in place and discussed with you by your provider other than what is covered under NSU Health Veterans Care, you will be financially responsible for those services. NSU Health offers financial assistance to those who qualify https://nsuhealth.nova.edu/forms/financial-hardship-income-determination-form.pdf

Yes, if you are an eligible Veteran or Veteran’s family member, you may receive many of the healthcare services provided by NSU Health Veterans Care at no cost, if you do not have health insurance to cover the service. For example, if you have health insurance that covers medical services, and do not have insurance coverage for dental services, you can use your health insurance to cover the medical services provided at NSU Health, and the dental services provided under NSU Health Veterans Care will be of no cost to you.

This financial assistance is possible due to funding provided by the State of Florida through the Department of Health and will be available through June 30, 2025.